We offer a 30-Day Money-Back Guarantee on all of our physical products. In order to be eligible for a refund, you must contact support@sprouht.com within 30 days of receiving your order. Each return request will be reviewed and handled on a per-inquiry basis.
To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You must also provide your reason for the return and a valid receipt or proof of purchase.
If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package. Please note: for international orders outside of the USA, customers are responsible for covering return shipping costs. We recommend using a tracked shipping method, as Sprouht is not responsible for lost return packages sent from international destinations.
You can always contact us for any return questions at support@sprouht.com.
Please note that all digital products are non-refundable. This includes, but is not limited to:
- Online courses
- Live mentorship programs
- Digital downloads
- Any other non-physical, electronically delivered goods
Due to the immediate nature of access and the intellectual value provided, we do not offer refunds on digital products once the order is processed. We appreciate your understanding and encourage you to reach out before purchasing if you have any questions about a digital offering.
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue promptly and make it right.
Please note: We do not accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return to confirm whether the refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please remember it may take additional time for your bank or credit card company to process and post the refund to your account.
If it’s been more than 15 business days since your return was approved and you have not received your refund, please contact us at support@sprouht.com.
